Veterinarian Reviews in Canberra

Read real stories from pet owners who trusted Brindabella Veterinary Referral Service for specialist veterinary care in Canberra, ACT. Their experiences reflect our commitment to compassionate support, clear communication and personalised care for dogs and cats.
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What Our Clients Are Saying

Client feedback is incredibly meaningful to our team. It helps show the care, communication and dedication behind the specialist referral services we provide for pets and families across Canberra and surrounding areas.

At BVRS, every patient matters. These stories reflect the trust pet owners place in our team during important moments in their pet’s care.

We’d love to hear about your experience! Leave us a review on Google or Facebook.

Client Testimonials

Daniel & Bella

“I have never met a more capable animal team than when we met BVRS, and I have had a large number of animals all my life. Fiona saved Bella’s life, which we are forever in her debt for. This chance we didn’t think we were going to have has ensured we will get many more years together, making memories & living life to the fullest. Thank you a million times over, and I’m happy to tell anyone who is willing to listen that they should trust BVRS to help!”

John & Geri

“Geri was eight and a half years old when a cancer in his leg had all but crippled him. Luckily, my vet referred us to BVRS. Together, we decided on a plan of action that included amputation of the cancerous leg and follow-up anti-cancer treatment, which we have had great success with! As he is once again able to enjoy life, specifically his daily walks, even if only on three legs!”

Sara & Chief

“I cannot recommend the Brindabella Veterinary Referral Service highly enough. At all times, Fiona and the team’s care and concern for my four-legged family member shone through. The team were happy to answer any and all questions and provide regular updates through a fairly stressful time. Thank you for helping us get back to the things we love and not be in pain while doing them! Lots of walks, chasing magpies and playing tug-of-war.”

Jeremy & Cashew

“The team at BVRS are fantastic! Our poor 12-week-old pup accidentally broke his back leg in multiple places. We were very concerned that this was going to have long-lasting effects given his age/growth, however, after carefully walking us through the procedure and the risks, we felt confident in the exceptional care he was being provided at BVRS. We are very thankful for the love, care and celebrity status he received at every visit. He has now fully recovered!”

Suzanne, Danielle & Flóki

“Honestly, I don’t even know where to begin with our experience at BVRS. We had an initial referral appointment because our giant baby Floki (aka Squish Squish – a giant Dogue de Bordeaux) had very quickly developed a massive oral tumour. Please understand Floki is our baby, so hearing the word ‘cancer’ put us in immediate shock. Everything became surreal. We couldn’t stop crying, I was even crying in my sleep.

Lucky though, our vet managed to get us an urgent appointment with BVRS the following morning. Given the size and aggression of the cancer, we didn’t really hold hope…until we met Fiona and her team at BVRS. Even though our heads were overloaded with information and our emotional state wasn’t great, one of the first things I noticed was how patient and compassionate everyone was with us. They remained calm and explained things in a way we could understand. They took their time, patiently answered all our questions…even if we asked the same questions several times, in our distress. We were told that we could potentially save our boy, but we would have to attack the tumour very aggressively. We were terrified of losing our baby, but we saw fight in his eyes, and the BVRS team were cautiously optimistic.

We all decided to go for it! Floki went in for surgery, which required ¾ of his lower jaw to be removed, 3 lymph nodes removed, and 2 salivary glands removed. The surgery was massive! I can only imagine how exhausted the BVRS team must have been afterwards. It was an anxious wait, but the follow-up tests confirmed he was cancer free & there was no spread!

I’ll never forget the moment that Fiona opened the door and we saw Floki for the first time after his surgery. He ran straight into our arms and wiggled his entire body. We cried and smiled and gave him lots of cuddles.

The BVRS team had kept us together. They were our rock. We had complete trust in them.

Today he is his old happy self again and pain-free. He loves going for his vet visits as the BVRS staff smooch on him a lot, and he is a floozy, so he loves every minute of it. Floki has now been cancer-free for 5 months! He is doing preventative chemo, but all signs are very positive, including all his blood work coming back perfect each time.

At a time when our world was falling apart, we found the most beautiful angels at BVRS. There is nothing in this world that we can do to show our gratitude, but please know that we love all you guys and thank you for everything you have done for our family! We cannot say how much we appreciate you!”

Vicki L.

“We found Sarah to be absolutely amazing today. She was warm, caring and clear with the information. She answered all of our questions comprehensively and took time to explain the procedure. Excellent service and care by the whole team.”

Shayna S.

“Dr. Sarah was amazing during our consultation, conducting a very thorough examination of our Frenchie and explaining everything she was doing. The BVRS team also allowed us to contact them regarding any questions, which was super helpful. We were so grateful for the support and guidance of Sarah and BVRS.”

Dom

“Amazing staff made the traumatic experience of emergency surgery for my dog the day before Christmas much more manageable. Fiona is absolutely lovely, tremendous experience and expertise and can tell she loves what she does.”

Specialist Care Built on Trust

These client experiences reflect the values that guide Brindabella Veterinary Referral Service: specialist knowledge, compassionate care, personalised communication and strong support for both pet owners and referring vets.

From orthopaedic surgery and neurosurgery to soft tissue surgery, advanced imaging and rehabilitation, our team is committed to helping dogs and cats receive thoughtful, high-quality referral care in Canberra, ACT.

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Share Your BVRS Experience

If your pet has been cared for by our team, we would be grateful to hear about your experience. Your feedback helps other pet owners understand what to expect from specialist referral care at BVRS.